Dispensing Justice
Justice at the door step

The President of Pakistan in addition to his Constitutional roles also exercises an exclusive appellate jurisdiction under various laws, in particular, Law(s) relating to Federal Ombudsmen. Each year hundreds of Appeals/Representations arising out of complaints against mal-administration in various government departments are decided and thus wrong done to a person, citizen or an entity is remedied by an effective implementation mechanism.


Nature of cases range from a complaint by a consumer against utility companies to tax payer aggrieved of action of tax authority, or, an appeal/Representation by a requester deprived of information sought under Freedom of Information Ordinance, 2002.


A detailed examination of complaint/case, appraisal of evidence and hearing the parties in person, through their Representatives or Advocates is done before the concerned Ombudsman/Ombudsperson, whereafter Decision in the form of Findings and Recommendations for implementation is announced. If a party is aggrieved of such a Decision, a Representation can be filed before the President of Pakistan. At the Law Department, President’s Secretariat (Public), the Representations are processed in terms of the relevant Statute–Federal Ombudsmen Institutional Reforms Act, 2013 (Act No. XIV of 2013) and the Order is finally communicated to all the parties concerned. Unless there is an exceptional circumstance, in terms of Section 15 of the above cited Law, Orders on the Representations are passed after the examination of case record and consideration of the written submissions of the parties concerned by way of Representations and Replies/comments.





Relevant Laws



 1. Federal Ombudsman Institutional Reforms Act, 2013
     [Act No.XIV of 2013]


2. Establishment of the Office of Wafaqi Mohtasib (Ombudsman) Order
    [P.O.I of 1983]


3. Establishment of the Office of Federal Tax Ombudsman Ordinance 2000

    [Ordinance No.XXXV of 2000]


4. The Insurance Ordinance, 2000
    [Ordinance No.XXXIX of 2000]


5. The Banking Companies Ordinance, 1962
    [Ordinance No.LVII of 1962]


6. The Protection Against Harassment of Women at the Workplace Act, 2010
    [Act No.IV of 2010]


7. The Freedom of Information Ordinance, 2002
    [Ordinance No.XCVI of 2002]